Polices/Procedures and Plans -

  Last reviewed/revised (Month/Day/Year)
Access Policy & Overview of Access Process 08-05-2009
Accessibility & Accommodation Policy & Procedures 06-23-2009
Advance Directives/Durable Power of Attorney/ Plan for Difficult Times 07-16-2009
Analytic Quality Management 02-23-2007
Anti-Retaliation Policy – Compliance Program 07-09-2009
Behavior Treatment Review 08-05-2009
NorthCare BTC Attachment 08-05-2009
Code of Compliance Ethics 08-30-2008
Consumer Employment Policy 05-03-2006
Coordination of Care/Integrated Treatment 07-02-2008
Customer Services Policy 06/23/2009
Criminal Background Checks 07-03-2008
Credentialing Policy 07-09-2009
Cultural Diversity Policy 07-28-2009
Customer Grievance & Appeal Process

Attachment
Summary of Resolution Process
06-23-2009
08-01-2007
Enrollee Rights and Protections 06-23-2009
Inclusion / Prevention of Relapse 07-16-2009
Independent Facilitation of a Person-Centered Plan
06-15-2008
Individual Plan of Service for Integrated Treatment Policy

 

- Family Centered Advisory
- Policy P3.4.1.1 PCP
- Policy self determination guideline
- NC IPOS policy
 08-06-2009
Jail Diversion
- Jail Diversion Final Guidelines 		08-26-2008
NC Elmer - EHR Privacy Policy 02/4/2010
NC Elmer - EHR Security Policy 02/4/2010
NorthCare Authorization Policy 02-04-2009
NorthCare Directives Policy 02-04-2010
Notice of Privacy Practices 01-13-2009
Out of Network Reimbursement for Hospital Based Services 08-01-2009
Privileging Policy 07-09-2009
Procurement Process 07-03-2008
Provider Network Selection, Management and Appeal Mechanisms 06-10-2008
Quality Improvement Plan 01-06-2009
Quality Management 07-03-2008
Utilization Management Plan

Attachment 1
Attachment 2
Attachment 3
Attachment 4

12-23-2008
Recipient Rights For Substance Abuse
- Attachment 		07-16-2009
Recovery Based Services 08/06/2008
Regulatory Compliance Program Plan
05-30-2007
Regulatory Compliance Program Policy 04-10-2007
Regulatory Compliance Program Reporting and Investigative Procedures 02-10-2008
Responding to Government Investigations 04-23-2007
Sanction Policy 01-25-2007
Sentinel Events 09-22-2009
Staff Competencies/Staff Education 01-19-2007
Staff Training 07-28-2009