Last reviewed/revised (Month/Day/Year) Access Policy & Overview of Access Process 07-02-2008 Accessibility & Accommodation Policy & Procedures 06-23-2009 Advance Directives/Durable Power of Attorney/ Plan for Difficult Times 06-16-2008 Analytic Quality Management 02-23-2007 Anti-Retaliation Policy – Compliance Program 07-01-2008 Behavior Management Review 10-07-2005 Code of Compliance Ethics 08-30-2008 Consumer Employment Policy 05-03-2006 Coordination of Care/Integrated Treatment 07-02-2008 Customer Services Policy 06/23/2009 Criminal Background Checks 07-03-2008 Credentialing Policy 02-15-2008 Cultural Competency Policy 07-07-2008 Customer Grievance & Appeal Process Attachment Summary of Resolution Process 06-23-2009 08-01-2007 Enrollee Rights and Protections 06-23-2009 Inclusion / Prevention of Relapse 06-15-2008 Independent Facilitation of a Person-Centered Plan 06-15-2008 Individual Plan of Service for Integrated Treatment Policy - Family Centered Advisory - Policy P3.4.1.1 PCP - Policy self determination guideline - NC IPOS policy 07-08-2008 Jail Diversion 06-26-2009 Jail Diversion Final Guidelines 06-26-2009 NorthCare Authorization Policy 02-04-2009 Notice of Privacy Practices 01-13-2009 Out of Network Reimbursement for Hospital Based Services 08-01-2007 Person-Centered Planning Revised Policy Practice Guideline 05-02-2007 Privileging Policy 07-03-2008 Procurement Process 07-03-2008 Provider Network Selection, Management and Appeal Mechanisms 06-10-2008 Quality Improvement Plan 01-06-2009 Quality Management 07-03-2008 Utilization Management Plan Attachment 1 - Attachment 2 - Attachment 3 - Attachment 4 12-23-2008 Recipient Rights For Substance Abuse Attachment 06-15-2008 Recovery Based Services 08/06/2008 Regulatory Compliance Program Plan 05-30-2007 Regulatory Compliance Program Policy 04-10-2007 Regulatory Compliance Program Reporting and Investigative Procedures 02-10-2008 Responding to Government Investigations 04-23-2007 Sanction Policy 01-25-2007 Sentinel Events 07-03-2008 Staff Competencies/Staff Education 01-19-2007

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