Member Services -
We welcome
consumer input and suggestions. If you are dissatisfied with any
aspect of your treatment, the Customer Service Staff at your local
Community Mental Health agency or at your Substance Abuse Provider
will help you file a complaint.
You will receive written feedback within 60 days of filing the complaint. NorthCare has a customer services committee. The Customer Service staff along with consumers and families from across the region work together to improve the care provided.
If you are interested in helping us to provide better services, please call your local representative listed below or call NorthCare at 1-888-333-8030 and ask for Sally.
CUSTOMER SERVICE STAFF
| Copper Country Community Mental Health |
| Jim Foss- (906) 428-9400 or 1-800-526-5059 |
| Gogebic Community Mental Health |
| Linda Cossi - (906) 229-6120 |
| Hiawatha Behavioral Health |
| Bonnie Kaunisto - (906) 632-2805 or 1-800-839-9443 |
| Northpointe Healthcare System |
| Nance Pugh - (906) 779-0514 or 1-800-750-0522 |
| Pathways Community Mental Health |
| Nadine Ruokolainen - Authorization / Contract Service Provider Coordinator (906) 225-5155 fax: (906) 225-5144 |
Substance Abuse Providers |
| Sally Olson - (906) 225-4411 or 1-888- 333-8030 |